OBJECTIVE
To ensure optimal customer satisfaction in a growing retail company with opportunities
or advancement in related customer service areas.
EDUCATION
Associate in Arts in Sociology , (anticipated June 2012)
El Camino College- Torrance, CA
G.P.A 3.8
WORK EXPERIENCE
ROSS Stores HAWTHORNE, CA
Cashier……………………………………………………………June-Sep… 2009
•Quickly and accurately handled all cash and credit card transactions
•Provided customer service, including answering product questions, price checks, refunds, and exchanges
•Maintained clean and presentable front end area
•Commended by customers for efficient, hassel-free checkout
•Answered and routed phone calls
•Assisted fitting room staff as needed
•Greeted customers with courtesy, patience and a smile
Bret Harte Preparatory Middle School LOS ANGELES, CA
Peer Adviser/Tutor………………………………………………….Septemb… 2008 -May 2009
Peering Up (After School Program)
•Helped students in larger groups who showed difficulty in understanding basic math and English
•Implemented helpful lessons that captivated the students attention and interest level
•Enforced rules to diffuse conflict amongst students
•Suggested problem-solving solutions that incorporated cooperativeness and common courtesy
•Ensured a safe and fun academic environment for 6-10 students at all times
•Documented students academic progress
•Counseled students individually with special academic problems
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